Tigerair unveils bid to cut airport check-in queues and reduce flight wait times


LOW cost carrier Tigerair has unveiled a grand plan to eliminate airport queues and reduce the time passengers spend waiting for flights.

Customer service staff equipped with mini iPads will soon be roaming the terminals where Tigerair operates, and checking in passengers on the spot.

Tigerair Australia CEO Rob Sharp said it would mean an end to queues forming in front of check-in desks and even help speed up boarding at the gates.

Mobile printers will spit out boarding passes, and a special iPad app known as Max, will also allow for flight changes to be made, and the purchase of optional add ons and extra baggage allowance.

Fifteen staff have been equipped with iPads at Melbourne Airport and they will soon be rolled out at Sydney and Brisbane Airports.

Tigerair Commercial Director Adam Rowe said the innovation was part of the airline’s focus on improving the customer experience.

“We’re really excited about this new Max technology that fits with our low cost model,” said Mr Rowe.

“We’re confident it will streamline the check in and boarding process, improve the customer experience and enhance our on time performance at the same time.”

Tigerair will also update its web page shortly to make it more transparent for passengers when booking flights.

A rolling tally in the top right hand corner of the page will show exactly how much passengers owe, and what they have purchased.

Mr Sharp said Tigerair was always looking for new ways to “enhance the customer experience” in the form of optional extras for passengers.

“A good example is the cabin plus option that allows passengers to pay extra to carry on an extra five kilograms of luggage,” said Mr Sharp.

“We’re getting very good feedback from passengers on that. The extra weight means they can carry on enough luggage for a weekend trip without having to check it in.”

Despite Jetstar’s announcement yesterday of direct flights between Australia and China, it’s believed Tigerair’s foray into the short haul international sector is some way off.