Tigerair Australia starts iPad rollout to empower agents and reduce queues
Tigerair Australia has started equipping its airport agents with iPads in a move that allows staff to roam around the terminal and check-in passengers away from the traditional check-in desk.
The iPads, which have the ‘MAX Airport by Levarti’ app installed on them to enable the remote processing, have initially been introduced at Melbourne Airport, and will soon be rolled out to more locations.
Adam Rowe, Tigerair Australia’s Commercial Director, said: “MAX Airport will essentially mobilise ground staff to check-in passengers and print boarding passes on the spot, assist customers to change flights or purchase optional add-on items such as extra luggage or extra leg room seating. It’s an exciting innovation to be rolled out across all ports that Tigerair flies to over coming weeks.”
Rowe also explained that further functionalities will be added in the coming months to assist agents with disruption management, for instance. He added: “We’re really excited about this new technology that fits with our low cost model. “We’re confident it will streamline the check-in and boarding process, improve the customer experience and enhance our on time performance at the same time.”
The rollout of iPads coincides with the launch of Tigerair’s new internet booking agent, which will make the online booking process more intuitive and seamless.